A couple of weeks ago my Addi Swing Crochet Hook snapped, I was so upset, I love Addi Swing Hooks they are the best, they are so comfortable I don't end up with blisters on my hands after hours of crocheting.
I had my hook for just under a year, I bought it from a website in the UK, I won't state which one, I did contact them and explain it had snapped and asked if it had a guarantee as I had been told by a friend they have a year guarantee. The website contacted me back after over a week and said they had never heard of this and would look into it and I never heard from them again, not a good experience to be honest and I won't use them again.
I decided to contact the company direct, Addi are based in Germany. I received an extremely polite email within a matters of hours. They were sorry to hear that my hook had snapped and especially after only having it for under a year. Unfortunately there is no guarantee on the hooks in the UK, however the hooks in the USA have a lifetime guarantee. They asked me to email photographs that they could pass onto their manufacturers so they could make sure it did not happen again and they kindly sent me a new hook free of charge which I received in a matter of days. That is definitely what I call good customer service. Best of all I was able to finish crocheting my dog's third crochet blanket, she does love them, she wraps herself up in them like a little sausage roll. Thank you Addi.
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